Montreal Children’s Theatre (MCT)
Applicable to all programs and camps

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1. Introduction

This policy outlines the Montreal Children’s Theatre’s terms and conditions regarding cancellations, payments, and refunds for all theatre classes and camps.

 

2. General Guidelines

• All cancellations must be submitted in writing (email).

• Non-attendance does not constitute a withdrawal, and full payment is required.

• Each program has a minimum and maximum enrollment. If minimum enrollment is not met, MCT reserves the right to cancel and issue a full refund less a $75 administrative fee.

• Instructor changes may occur without prior notice.

• MCT is not responsible for lost or stolen items.

 

 

3. Payment Policies

• All Camp programs must be paid in full upon registration or before the course begins.

• All 12 week classes (or less) must be paid in full upon registration or before the course begins.

• All 24 week classes may be paid in full on registration or in two installments:

  • A deposit upon registration of 60% of the total fees (includes a $75 non-refundable administrative fee)

  • The balance is due by November 15th of the same year.  This payment will be withdrawn automatically.

• All other programs not listed above must be paid in full upon registration or before the course begins.

 

Accepted Payment Methods:

• Credit Card

• Debit Card

NSF’s are subject to a $50 fee.

If alternative payment arrangements are needed, contact the Director (Sandra Holder) of the school to discuss a solution on a discretionary basis.

 

4. Behavioural Policy

MCT has a zero-tolerance policy for inappropriate conduct.

• Any student, parent, or guardian who displays disrespect toward staff, students, or property will be dismissed without refund.

• MCT reserves the right to temporarily or permanently remove any student whose behaviour jeopardizes safety or disrupts programming.

• In cases of serious misconduct (e.g. violence, intimidation, drug/alcohol use), immediate pickup is required and no refunds will be issued.

 

5. Refund Policy

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In-Person Courses

Time of Written Cancellation    |    Refund Details

1 month before first class    |   Refund less $75 admin fee

2 weeks before first class - Refund minus $150 cancellation fee

1 week before first class    |    Refund minus $200 cancellation fee

After 1st class    |    Refund minus $250 cancellation fee

After 2nd class    |    Refund minus $300 cancellation fee

After 3rd class or later    |    No refund

 

Camps

Time of Written Cancellation    |    Refund Details

2 weeks before camp    |    Full refund less 150$ penalty and $75 admin fee

1 week before camp - Refund less $200 cancellation fee and $75 admin fee

After 1st day of camp    |   Full refund less 250$ penalty and $75 admin fee

After 2nd day of camp    |    No refund

 

Online Courses

• Subject to a $75 cancellation fee.

 

6. COVID-19 & Government Closures

If in-person classes or camps are cancelled due to government-mandated closures (e.g. COVID-19):

• All programs will resume virtually.

• If you choose not to participate virtually, a credit equal to your remaining balance will be applied to your account for a future course.

• We will continue operating online until in-person programming can safely resume.

 

7. Credits

• All credits are dollar-for-dollar and may be applied to any term.

• Discounts offered at registration cannot be combined with credits.

 

8. Trial Classes

• New students are eligible for a one-time free trial class, only on the first day of the session.

• If a student registers after attending the trial, no refund will be issued for cancellation.

 

9. Summer Camp Specifics

• Summer Camp runs for 3 weeks, with a limited 2-week option.

• Due to the specialized staff and materials, no exceptions are made to the refund policy.

• Camp hours: 9:00 AM – 4:00 PM

  • Early drop-off begins at 8:30 AM (unsupervised before this time)

  • Late pick-up available until 4:30 PM with prior notice

  • Aftercare fee: $10 per 15 minutes per child

 

10. Medical Cancellations

• If withdrawal is due to medical reasons, a physician's note is required.

11. Additional Notes

• Parents are responsible for ensuring their child attends classes and camp.

• There are no makeup days for absences.

• No prorated refunds for missed days due to illness or scheduling conflicts.