Montreal Children’s Theatre (MCT)
Applicable to all programs and camps

​​​

1. Introduction

This policy outlines the Montreal Children’s Theatre’s terms and conditions regarding cancellations, payments, and refunds for all theatre classes and camps.

 

2. General Guidelines

• All cancellations must be submitted in writing (email).

• Non-attendance does not constitute a withdrawal, and full payment is required.

• Each program has a minimum and maximum enrollment. If minimum enrollment is not met, MCT reserves the right to cancel and issue a full refund less a $75 administrative fee.

• Instructor changes may occur without prior notice.

• MCT is not responsible for lost or stolen items.

​

3. Payment Policies

• All Camp programs must be paid in full upon registration or before the course begins.

• All 12 week classes (or less) must be paid in full upon registration or before the course begins.

• All 24 week classes may be paid in full on registration or in two installments:

  • A deposit upon registration of 60% of the total fees (includes a $75 non-refundable administrative fee)

  • The balance is due by November 15th of the same year.  This payment will be withdrawn automatically.

• All other programs not listed above must be paid in full upon registration or before the course begins.

 

Accepted Payment Methods:

• Credit Card

• Debit Card

NSF’s are subject to a $50 fee.

If alternative payment arrangements are needed, contact the Director (Sandra Holder) of the school to discuss a solution on a discretionary basis.

 

4. Behavioural Policy

MCT has a zero-tolerance policy for inappropriate conduct.

• Any student, parent, or guardian who displays disrespect toward staff, students, or property will be dismissed without refund.

• MCT reserves the right to temporarily or permanently remove any student whose behaviour jeopardizes safety or disrupts programming.

• In cases of serious misconduct (e.g. violence, intimidation, drug/alcohol use), immediate pickup is required and no refunds will be issued.

 

5. Refund Policy​

​

In-Person Courses

Time of Written Cancellation    |    Refund Details

1 month before first class    |   Refund less $75 admin fee

2 weeks before first class - Refund minus $150 cancellation fee

1 week before first class    |    Refund minus $200 cancellation fee

After 1st class    |    Refund minus $250 cancellation fee

After 2nd class    |    Refund minus $300 cancellation fee

After 3rd class or later    |    No refund

 

Camps

Time of Written Cancellation    |    Refund Details

2 weeks before camp    |    Full refund less 150$ penalty and $75 admin fee

1 week before camp  |  Refund less $200 cancellation fee and $75 admin fee

After 1st day of camp    |   Full refund less 250$ penalty and $75 admin fee

After 2nd day of camp    |    No refund

 

Online Courses

• Subject to a $75 cancellation fee.

 

6. COVID-19 & Government Closures

If in-person classes or camps are cancelled due to government-mandated closures (e.g. COVID-19):

• All programs will resume virtually.

• If you choose not to participate virtually, a credit equal to your remaining balance will be applied to your account for a future course.

• We will continue operating online until in-person programming can safely resume.

 

7. Credits

• All credits are dollar-for-dollar and may be applied to any term.

• Discounts offered at registration cannot be combined with credits.

 

8. Trial Classes

• New students are eligible for a one-time free trial class, only on the first day of the session.

• If a student registers after attending the trial, no refund will be issued for cancellation.

9. Summer Camp Specifics

• Summer Camp runs for 3 weeks, with a limited 2-week option.

• Due to the specialized staff and materials, no exceptions are made to the refund policy.

• Camp hours: 9:00 AM – 4:00 PM

  • Early drop-off begins at 8:30 AM (unsupervised before this time)

  • Late pick-up available until 4:30 PM with prior notice

  • Aftercare fee: $10 per 15 minutes per child

10. Medical Cancellations

• If withdrawal is due to medical reasons, a physician's note is required.

​​

11. Discount Codes

• Discount codes and promotional offers are valid only during the stated promotional period and must be applied at the time of registration or purchase.

• Discount codes cannot be applied retroactively to registrations or payments that have already been completed.

• Codes may not be combined with other discounts, promotions, or credits unless explicitly stated.

• Each code is subject to its own terms, including expiration date, eligibility, and usage limits.

• MCT reserves the right to modify or discontinue promotional offers at any time without notice.

• Misuse or unauthorized distribution of discount codes may result in cancellation of the associated registration or adjustment of fees.

• Discount codes have no cash value and cannot be transferred, refunded, or exchanged.

• ​Only one discount, promotion, or code may be used per registration or transaction. Discounts cannot be combined, stacked, or applied together unless expressly approved by MCT. Where multiple discounts are applied in error, MCT reserves the right to remove the additional promotion and charge the applicable difference to the account.​

12. Additional Notes

• Parents are responsible for ensuring their child attends classes and camp.

• There are no makeup days for absences.

• No prorated refunds for missed days due to illness or scheduling conflicts.

• In the event of any discrepancy between our posted policy and applicable legislation, the legislation prevails.