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Privacy Policy - Montreal Children’s Theatre

Effective as of: July 9, 2025

1. Purpose of this Policy

This policy explains how Montreal Children’s Theatre (“we”, “us”, “MCT”) collects, uses, discloses, and protects your personal information when visiting our website or using our services.

 

2. Information We Collect

  • Directly from you: registration forms, class or ticket purchases, inquiries, donations, newsletter subscriptions

  • Automatically: website usage data (IP address, device/browser type, pages viewed, timestamp) via cookies and analytics tools

  • Children’s info: collected only with parental consent, for children under 14, as required by Quebec law

 

3. Consent & Lawful Use

We process personal data only with your knowledge and consent (explicit or implied, e.g., by registration) or where legally authorized. Personal data is used only for identified purposes.

 

4. Why We Use Your Information

  • To deliver our programs (classes, performances, events)

  • To process transactions (tuition, tickets, donations)

  • To communicate updates, reminders, and marketing (with opt-out options)

  • To improve the website and user experience through aggregated analytics

  • To meet legal or security obligations (e.g., for audits or investigations)

 

5. Cookies & Tracking

  • We use cookies to personalize your experience and collect site usage statistics.

  • Refusing cookies may disrupt site functionality.

  • You can disable cookies via browser settings, but some features may not work properly.

 

6. Disclosure of Information

We may share your data with:

  • Service providers involved in payment processing, website hosting, and analytics

  • Marketing companies that work on our behalf to promote our programs and events

  • Accounting firms that assist us with financial and tax reporting

  • Qidigo, our third-party sales platform used to manage class and camp registrations. Their privacy policy is available at: https://www.qidigo.com/privacy

  • Our employees and volunteers, where access is required to fulfill their responsibilities

  • Legal authorities, when required by law or court order

  • New owners or partners, in the event of a reorganization, merger, or sale of the organization

 

7. Storage, Security & Retention

  • Data is stored securely, using encryption, access controls, and staff training.

  • We retain information only as long as necessary to serve its purpose or meet legal obligations.

  • Once no longer needed, data is securely destroyed or anonymized.

 

8. Your Rights

Under Quebec and Canadian privacy laws, you have:

  • Right of access and correction – you can request copies or corrections

  • Right to withdraw consent for any non-essential use

  • Right to lodge a complaint with our Privacy Officer or the Commission d’accès à l’information (CAI)

 

9. Child Privacy

We collect data about minors (under 14) only with parental consent and solely for program management. If a minor’s personal information is collected without parental knowledge, we will delete it promptly.

 

10. Third-Party Websites

Our website may contain links to external websites and platforms that are not operated by us. These may include ticket vendors, social media platforms, and partner organizations.

We also use Qidigo as our third-party platform to manage class and camp registrations, process payments, and handle participant information. While we do our best to partner with trustworthy providers, we encourage you to review their privacy practices before providing any personal information. You can view Qidigo’s privacy policy here: https://www.qidigo.com/privacy.

We are not responsible for the privacy practices or content of any third-party websites.

 

11. Policy Updates

We may revise this policy as needed. When significant updates occur, we’ll post a notice on our website with the effective date.

 

12. Contact Information

For questions or requests:

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